Contact us | FAQs

Customer inquiries only: 

info@vertelollc.com

 

Press/PR: 

Vertelogutierre@gmail.com

 

 

FAQs:

 

• How do I inquire about custom orders?

Emailing us at: info@vertelollc.com , then you will be sent over the electronic questionnaire to complete. 

• What is the custom order process like? 

After completing the custom forms, our team will reach out and go over options in regards to any of your "inspiration" photos that you may attach in the form, with our version of the inspiration along with the fabric and materials of our choice. 

Once you agree, you will be sent the custom agreement form to read & go over the policy. 

After signing, 30% of the estimate will be due up-front to lock in your order. 

Processing does not start until dues has been paid. Typical processing time is 2-3 weeks prior to shipment. This custom order is from cocktail dresses, evening dresses, gowns, or bridal. 

• Can I inquire about my custom order in person?

We are completely virtual / online. However, we do specialize in sizing. Most of our custom orders are actually NOT local but instead international and on the East Coast.

If you are local to Seattle, we are able to commute to you for size fitting prior to completing the purchase. 

• How does the sizing fit?

In the custom questionnaire, you will be asked if you want "regular" or "fitted". This will be completely based off your measurements.

• I'm international, does the shipping fee cover Duty/Import fee?

Shipping fee for international orders do not cover duty fees. However, our team will reach out to you after your order has been placed to go over cheaper / free of charge duty(import) fees. 

• I'm an influencer, how do I get to work with you?

You may email us at vertelogutierre@gmail.com and providing your social media links.

• Do you work with micro-influencers?

Absolutely! We work with any influencers who fit our brand aesthetic. No matter how many followers you may have.